Handicare Stairlift Troubleshooting

This will depend on which lift you order. We hold many stairlifts in stock to enable us to offer some of the shortest lead times possible. The complexity of your stairlift will determine how long it takes to install your lift, however most lifts will only take between one to four hours to install. Stairlifts will also require access to a power point to charge the batteries. Should a new power point need to be installed, National Stairlifts can do this during the stairlift installation as our technicians are all qualified electricians.

Your new stairlift will be fitted to your staircase, not to your wall so in most cases the answer will be no. In some instances you may need to have a handrail moved or a window ledge reduced in order to avoid clashes with you new stairlift, in which case some minor redecoration may be needed after the lift is installed. If you ever need to relay carpet or maintain your stairs, your stairlift can be removed and refitted, just speak to us to find out what is involved.

A stairlift has features that allow it to fold up to minimise its size and footprint on and around the staircase. The design of your stairs and walkways will largely determine how well the presence of a stairlift can be minimised.

• Powered hinge – Some houses may have a doorway close to the bottom of the stairs. In this situation a powered hinge option should be included, or sliding track which enables the track to fold/slide away from the doorway and give clear access. When operating the stairlift the hinge will lift/lower automatically.

• Powered footplate – The footplate and seat can be folded up to leave the staircase as clear as possible for other users. If you choose the powered footplate option it will remove the need to bend down and manually fold/unfold the footplate (this can be done from a switch on the arm).

Stairlift automation offers increased ease of operation with a powered folding footplate, powered swivel seat, powered hinge track and sliding track. Automation helps operate the stairlift with a toggle or button instead of manually swivelling and folding the seat.

All of our stairlifts have safety sensors on the power pack and footplate; these are designed to stop the lift if it meets any obstruction. Once stopped it can only be moved in the opposite direction of the obstruction. Our stairlifts have a diagnostic display so that you can monitor the status of your stairlift, e.g. a safety edge has been activated. 
​
Your stairlift will also come with a seatbelt as standard for additional peace of mind. Our easy release retractable seatbelt gives the added flexibility of allowing you to fasten it to one side, and a velcro seatbelt fastens centrally.

All of our stairlifts are operated by remote controls, which can be used to call the stairlift between floors. All lifts include two remotes as standard, which is particularly useful in multi-user situations. These battery-operated controls can be stored on wall brackets so they are handy when required. 

1. User takes a seat on the stairlift and secures the seatbelt around their waist.

2. All Handicare stairlifts are operated by pressing or holding the large, robust toggle switch in the direction of travel. Located at the end of the seat arm it can be easily operated and leaves the arm rest clear to provide unhindered support when getting on or off the seat.

3. When the lift arrives at the top of the stairs, the user needs to swivel the seat around so they can exit safely onto the landing. If the seat includes a powered swivel option the swivel is operated by continuing to hold the toggle when you arrive at the top of the staircase. The seat will turn automatically.

Our stairlifts recharge their batteries when they are left on a charge point, and the 1100 Series stairlifts will charge wherever they are left on the track. This means the stairlifts will continue to work in the event of a power failure, so you do not need to worry about being stranded up or down the stairs.

Audible and visual signals will alert you if your lift is not charging. The power supply to the stairlift should remain switched on at all times. If stairlift batteries are allowed to go completely dead they will need to be replaced.

1 year for residential applications and every quarter for commercial.